Innovative Practice

Developing the Holistic Conflict Management Framework for Higher Education

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Abstract

This article presents the development of the Holistic Conflict Management Framework (HCMF), an innovative, student-centered co-curricular approach designed to empower learners to address conflict within higher education settings. In alignment with the shared strengths-based principles of Appreciative Education and Appreciative Inquiry, the HCMF promotes positive student development through collaborative dialogue, reflective practice, and relational learning. Moreover, the framework offers a proactive structure for guiding students in managing stress, understanding interpersonal dynamics, and resolving disputes through collaboration, empathy, and reflection. Grounded in Budd and Colvin’s (2008) efficiency–equity–voice framework, the HCMF emphasizes prevention, reflection, and relational growth in college students. Learning outcomes include identifying campus resources, developing emotional regulation skills, and applying de-escalation and communication strategies to promote student success and wellbeing.

Keywords: Appreciative Education, Appreciative Inquiry, conflict management, higher education, student development